Shipping Info

SHIPPING & RETURNS :
No minumun order for repeat order
Back order available
Shipping cost not included
Same day shipment using DHL or UPS, we are able to ship using other courier upon request.
10 days return policy

PACKING:
Packing of both individual ( one-off ) or bulk ( container ) purchases.
For handicraft products, the items are wrapped in plastic or
bubble wrap then packed into cardboard boxes or
( depending on the fragility of the item ) a wooden crate with shredded paper.
Larger items i.e. furniture etc are individually wrapped in foam sheet and
then Craft corrugated cardboard for protection.
Fragile large products ( ceramic pots, stone products etc. )
are wrapped and then a wooden frame is constructed
to hold and protect the object during shipment.
Silica Gel sachets are added to all packed products.
All packed items / boxes /crates are numbered
and contents listed and correlate to the packing list
and shipping invoice for your easy reference once you receive the shipment.

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DOCUMENTATION:
Our handling of all your cargo arrangements includes taking care of
all the relevant official export documentation required
by the Indonesian authorities and when required special documentation
required by the destination country.
( Commercial Invoices, Packing Lists , Certificate of Origin , Bill of Lading ,
Customs Clearances, Fumigation certificates etc. )
This is included in the shipping cost.
When your shipment is ready to proceed and documentation is completed
and released from the Indonesian Chamber of Commerce all documents are
forwarded to your broker / agent to process at your locale
while the container is in transit.
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INSURANCE:
Insurance is available from Bali @ 2% of the product total ,
and is provided by our shipping company in case of damage in transit
( please review the FAQ Page )
Otherwise we suggest you talk with your personal insurance broker and
request short term cover on your existing policies for the value
and duration of your shipment .
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SHIPPING:
Air Freight :
To any destination Air Cargo is least expensive compared to Air Courier .
Unless you need an item with great urgency we don't recommend either method.
Air Cargo / Courier is charged by the
kilo or by the volume ,whichever is greatest ( in the airlines / courier company's favor )
When required ,we send via the least expensive airline to your destination Airport to Airport.
Transit time for most destinations via Air Cargo is 5 -7 Days For Air Courier Door to Door .
Transit time is 3-5 days we recommend and
use FedEx or DHL .If you require products to be sent by air please contact us
so we can get a definitive quotation for your consignments destination .
Sea Freight :
Export Bali sends all types of Sea Freight to all points of the globe
Please read below for the container descriptions and types of freight.
LCL Loose Cargo ( Sea Freight charged per cubic meter )
LCL less than a container load
The cargo is held by the shipping company until space in a container is available
that is going to the same direction.
The cargo is then "consolidated" with other general freight in that container and shipped.
There are disadvantages in an LCL shipment,
for example the cubic freight rate is more than shipping
a whole container and the cargo can take twice as long to reach its final destination
( while waiting for space) and finally the goods get handled many more times ,
especially by persons outside of our organization.
Basically we loose control of your shipment
when we hand it over to the shipping company.
Even a half full 20ft container is sometimes more cost effective than an LCL shipment .
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FCL
Full Container Load 20' Shipping Container ( 30 M³ Cubic meters ) Gross Lading 22 Tons.
For an full container order,
we take delivery of the container and personally supervise the packing ,
We have total control of how the goods are placed in the box maximizing the available space,
and ensuring everything is intact for a trouble free journey.
The cost of filling a 20 foot container with a variety of produce ,
furniture , stoneware , hand crafts etc .
is generally between $8,000 - $15,000 .
For bulk shipments the price of course is considerably less.
For example a 20ft container of bagged landscaping rocks will contain 1100 bags
and will cost approximately $4,000 to fill ( 22 tons )
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FCL :
40' Shipping Container ( 60 M³ Cubic meters ) 26 Tons
Useful for large shipments that will otherwise exceed the volume of a 20 foot container,
for example its more cost effective to ship bulky Bamboo Furniture via a 40 footer.
FCL :
40' "HC High Cubic." Shipping Container ( 72 M³ Cubic meters ) 26 Tons
12 inches higher than the regular 40' container
Useful for large shipments that will otherwise exceed the volume of a 40 foot container
or bulk supplies where gross tonnage and maximum space is required.